TERMS AND CONDITIONS

Welcome to the Level Fitness Center (LFC) Website. Before using the Website, please read the following terms and conditions carefully for LFC Customers (“Terms and Conditions”). By accessing and using the Website, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions and the Privacy Policy for Customers.

A. GENERAL TERMS AND CONDITIONS

I. INTRODUCTION

1.1. “Club” means any or all fitness centers operated by the Company or its affiliates where the Customer is granted access to use the Services.

1.2. “Services” means fitness and health services and/or personal training services provided by the Company or its affiliates at any or all Clubs.

1.3. “Member” means the individual who enters into a membership contract with the Company.

1.4. “Membership Card” means the membership card issued by the Company to the Member, allowing access to the Club and usage of the Services.

1.5. “Website” means the website levelfyc.com managed, operated, and maintained by the Company for the purpose of its business activities in the fitness and health sector.

II. COMPLIANCE WITH TERMS AND CONDITIONS FOR WEBSITE USAGE

2.1. These Terms and Conditions govern the Customer’s access to and use of the Website. By accessing and using the Website, the Customer is deemed to have agreed to these Terms and Conditions. If the Customer does not agree with these Terms and Conditions, they are requested to refrain from accessing or using the Website.

2.2. The Company may amend these Terms and Conditions from time to time without prior notice to the Customer. The amendments will take effect immediately when the Company posts the updated version on the Website. The Customer’s continued access to and use of the Website after the update is considered an acceptance of the updated Terms and Conditions. If the Customer does not agree with the amendments, they may stop accessing and using the Website. Customers are advised to regularly check the Terms and Conditions section when visiting the Website for the latest updates.

2.3. All intellectual property rights, including but not limited to the information and content published and used on the Website, are owned by the Company or its licensors. The entire content and format of the Website are protected by Vietnamese and international intellectual property laws.

2.4. The Company reserves the right to limit certain features or access of the Customer to part or all of the Website or Services without prior notice.

2.5. It is prohibited to use any part of the Website for commercial purposes or on behalf of any third party without the prior written permission of the Company.

III. PRIVACY

The Company values the confidentiality of Customer information. To protect the rights of Customers, the Company provides a Privacy Policy on the Website that explains in detail its security practices. Please refer to the Privacy Policy at (https://levelfyc.com/chinh-sach-bao-mat/) regarding the Company’s collection and use of information provided by the Customer through the Website in connection with their use of the Services (“Customer Information”). These Terms and Conditions are closely related to the Privacy Policy. By using the Services or providing information on the Website, the Customer agrees to allow the Company to collect, store, and use Customer Information as stipulated in the Privacy Policy. For clarification, the Company is not obligated to pay any fees or benefits to the Customer or any other individual or organization for the use or exploitation of Customer Information, and such usage or exploitation will not be considered an infringement of intellectual property rights or any other rights of any individual or organization or a violation of any applicable law.

IV. LIMITATION OF LIABILITY AND INDEMNITY

4.1. These Terms and Conditions are made in accordance with and in compliance with the provisions of law. Customers who access and use the Website are deemed to have read, understood and agreed to these Terms and Conditions and agree that the Company is not responsible for any damage or loss in any form, whether directly or indirectly, from the application of these Terms and Conditions.

4.2. The Customer agrees to be solely responsible for all problems, liabilities, and damages arising from the Customer’s use of the Website, including but not limited to registering to use the Service on the Website and using the Service, unless there is specific evidence proving that such problems, liabilities, and damages arise due to our intentional or negligent errors. We are not responsible for any problems, liabilities, or damages arising from the Customer or any third party’s failure to comply with the provisions of these Terms and Conditions or relevant legal provisions, or problems, liabilities, and damages arising from causes beyond our reasonable control.

4.3. The Customer agrees to indemnify the Company against any damages or losses arising from the Customer’s or those associated with the Customer’s non-compliance with these Terms and Conditions and the above regulations and rules.

V. TERMS OF USE

5.1. At the time of registration to use the Service, the Customer must be eighteen (18) years of age or older.

5.2. To register to use the Service on the Website, the Customer is required to provide certain personal information including but not limited to full name, date of birth, residential address, mobile phone number, and email address of the Customer. In all cases, the Customer is solely responsible for the legality, accuracy and truthfulness of the information provided by the Customer to the Company, and the Company is not obliged to verify such information.

5.3. The Customer shall not engage in any conduct in any manner that is or may be detrimental to the Website or the Company or any other Customer or the information of such Customer, including but not limited to the following conduct:

Use any part of the Website in any way for commercial purposes or other personal gain without the written consent of the Company or the Website;
Use any program, tool or other form to interfere with the system or change the data structure of the Website;
Disseminate, propagate, or encourage any activity aimed at interfering with, sabotaging, or infiltrating the Website or Company’s system data;
Interfere with the performance or operation of the Website in any way.

VI. APPLICABLE LAW AND JURISDICTION

6.1. These Terms and Conditions and any disputes or claims arising out of or in connection with these Terms and Conditions will be interpreted and governed by the laws of Vietnam.

6.2. Any disputes, controversies, claims, or disagreements of any kind arising out of or relating to these Terms and Conditions or the use of the Website will be initially resolved through negotiation and mediation. If the dispute cannot be resolved through agreement, it will be referred to arbitration at the Vietnam International Arbitration Center (VIAC) under the Rules of Arbitration of the VIAC, with one arbitrator appointed in accordance with these rules. The language of arbitration will be Vietnamese, and the arbitration will be held in Hanoi City.

B. TERMS OF SERVICE USE
INSTRUCTIONS FOR REGISTERING TO USE SERVICES ON THE WEBSITE
Step 1: Customer accesses the Website and selects [“Register for training package”]. Customer selects the appropriate Service package and fills in the information according to the form.

Step 2: After filling in all the required information, the Customer selects the item “I have read and agree to the Terms and Conditions of the Website” and clicks the “Register” button. Please check the information carefully before selecting the “Register” button.

Step 3: Next, the Customer selects the “Payment” section to go to the “Payment” page and enters payment information as instructed. The Customer will pay the entire value of the selected Service package online (via credit card, debit card or local ATM card). Once completed, the Customer will be directed to the Service Registration Confirmation page showing that the registration has been successfully completed.

CONFIRMATION OF SERVICE REGISTRATION
After successful registration, the Customer will receive an email and a text message confirming the registration sent to the email address and mobile phone number provided by the Customer when registering. The email and text message confirming the Service registration contain a Service registration confirmation code for the Customer to activate the Membership Card at the Clubs (“Registration Code”). In addition, our customer service staff may make a call to confirm the registration information at the phone number provided by the Customer.

ACTIVATE MEMBERSHIP CARD
The Customer will provide the Registration Code to the Company’s staff at the Clubs for assistance in the Membership Card activation process.

C. HOTLINE – CUSTOMER SUPPORT CENTER
In case the Customer has any inquiries or need assistance, the Customer contact us through the following channels:

Option 1 – Send an email to: marketing@levelfyc.com
Option 2 – Call the hotline: 088 850 69 69
Option 3 – Contact us via the official Facebook page: https://www.facebook.com/Levelfitnesshn